Shipping & Returns

Returns And Exchanges

If you need to return your purchase for any reason you may do so for 30 days from the date of purchase. Returns must be post marked within 30 days of the invoice date or restocking fees of 15% will be applied. 

All orders must be returned in its original factory packaging and include everything that was originally received with the item.

If the item is at all physically damaged or abused your return will not be accepted and return shipping will be your responsibility.

Any physical damage during shipping must be reported within 7 days of delivery or the return request may be refused. 

Some items we sell may be non-refundable and/or returnable.

Returns will have the option to be exchanged or refunded back to the original form of payment.

Non returnable products include but are not limited to:

Software
Subscriptions
CD's
DVD's
Downloadable Products 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must email campsiesta9@gmail.com for an RA# and instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be post marked within 30 days of the invoice date or restocking fees of 15% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD's will be accepted. After 90 days, all sales are final.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not take single item returns $30.00 or less.

If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please email us immediately at campsiesta9@gmail.com and you will receive instructions on how to handle the problem.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CampSiesta9@gmail.com.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CampSiesta9@gmail.com. If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please email us immediately at campsiesta9@gmail.com and you will receive instructions on how to handle the problem.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.